Privacy Policy

Effective from: January 2026

Last Updated: January 2026

Smart Sarks respects your privacy and is committed to protecting personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why we collect it, and how you can contact us.

What personal information we collect

We may collect the following types of personal information, depending on how you interact with us:

Identity and contact details (name, email, phone, company).
Project and business details relevant to our services.
Engagement and billing information.
Marketing and communications preferences.
Website usage data, device information, and analytics events.
Information you provide in forms, quotes, audits, or support requests.

How we collect it

Directly from you when you submit a form, book a call, or contact our team.
Automatically through cookies, pixels, and similar technologies on our website.
From service providers and third parties that help us operate our website, CRM, and analytics stack.

Cookies and website analytics

We use cookies and similar tools (including analytics platforms such as Google Analytics) to understand traffic, improve performance, and measure campaign effectiveness. You can manage cookie preferences through your browser settings.

Why we collect, hold, use, and disclose it

To respond to enquiries and deliver services you request.
To manage contracts, billing, and ongoing client relationships.
To send relevant updates where you have opted in.
To maintain website security, prevent abuse, and improve user experience.
To meet legal, regulatory, and contractual obligations.

Who we disclose it to

We may disclose personal information to trusted providers that support hosting, analytics, communications, and CRM operations, as well as contractors and professional advisers where needed. We require those providers to handle data appropriately and only for agreed purposes.

Marketing communications

You can opt out of marketing emails at any time using the unsubscribe link in our messages or by contacting us directly.

How we store and protect it

We apply reasonable technical and organisational safeguards, including access controls and secure transmission where appropriate. Retention periods depend on the purpose for which information was collected.

Data breaches

If a data breach is likely to cause serious harm, we will assess the incident and take steps consistent with applicable notification requirements.

Accessing and correcting your information

You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

Making a complaint

If you have a privacy concern, contact us first so we can investigate. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with an updated revision date.